legal

privacy policy

last updated: february 16, 2026

1. introduction

most ai labs (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. this privacy policy describes how we collect, use, disclose, and safeguard your information when you visit our website at mostailabs.com and use our services.

we operate in compliance with the personal information protection and electronic documents act (pipeda), british columbia's personal information protection act (pipa), and canada's anti-spam legislation (casl). where applicable, we also comply with the general data protection regulation (gdpr) and the california consumer privacy act (ccpa).

2. information we collect

we collect information that you voluntarily provide to us and information that is automatically collected when you visit our website.

information you provide

• contact information: name, email address, phone number, and business name submitted through our contact form
• communications: any messages, inquiries, or feedback you send to us
• business information: details about your business provided during consultations or service engagements

information collected automatically

• device and browser information: ip address, browser type, operating system, device type, and screen resolution
• usage data: pages visited, time spent on pages, referring urls, and navigation patterns
• cookies and similar technologies: as described in section 6 below

3. how we use your information

we use the information we collect for the following purposes:

• to respond to your inquiries and provide requested services
• to communicate with you about our services, updates, and promotions (with your consent)
• to analyze website usage and improve our services and user experience
• to comply with legal obligations and enforce our terms of service
• to detect, prevent, and address technical issues or security threats

4. third-party services and advertising platforms

we use third-party services that may collect information about your activity on our website. these services help us understand our audience, measure advertising effectiveness, and deliver relevant content.

google services

we use google analytics to analyze website traffic and google ads to deliver targeted advertising. google may collect data including your ip address, browser information, and browsing activity through cookies and similar technologies. google's use of data is governed by google's privacy policy. you may opt out of google analytics tracking by installing the google analytics opt-out browser add-on.

meta (facebook & instagram)

we may use the meta pixel and meta conversions api to measure advertising effectiveness, optimize ad delivery, and build targeted audiences. meta may collect data about your interactions with our website and ads. meta's data practices are governed by meta's privacy policy. you can manage your ad preferences through facebook ad preferences.

tiktok

we may use the tiktok pixel to measure advertising performance and optimize campaigns on the tiktok platform. tiktok may collect information about your activity on our website. tiktok's data practices are governed by tiktok's privacy policy.

5. disclosure of your information

we may share your information in the following circumstances:

• with service providers who assist us in operating our website and delivering our services, subject to confidentiality obligations
• with advertising platforms (google, meta, tiktok) as described above for advertising measurement and optimization
• when required by law, regulation, legal process, or governmental request
• to protect our rights, privacy, safety, or property, or that of our users or the public
• in connection with a merger, acquisition, or sale of assets, with notice to affected individuals

we do not sell your personal information to third parties. we do not rent, trade, or otherwise share your personal information for commercial purposes without your explicit consent.

6. cookies and tracking technologies

our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. cookies are small text files stored on your device by your browser.

types of cookies we use

• essential cookies: required for the website to function properly, including session management and security features
• analytics cookies: help us understand how visitors interact with our website (e.g., google analytics)
• advertising cookies: used to deliver relevant advertisements and measure campaign effectiveness (e.g., meta pixel, tiktok pixel, google ads)

you can control cookies through your browser settings. most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being sent. note that disabling cookies may affect website functionality.

7. your privacy rights

under canadian privacy legislation (pipeda and bc pipa), you have the following rights regarding your personal information:

• right of access: you may request access to the personal information we hold about you
• right of correction: you may request that we correct inaccurate or incomplete personal information
• right to withdraw consent: you may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
• right to complain: you may file a complaint with the office of the privacy commissioner of canada or the office of the information and privacy commissioner for british columbia

to exercise any of these rights, please contact us at info@mostailabs.com. we will respond to your request within 30 days as required by law.

8. canada's anti-spam legislation (casl)

we comply with canada's anti-spam legislation. we will not send you commercial electronic messages without your express or implied consent. every commercial message we send will include our contact information and a clear unsubscribe mechanism. unsubscribe requests will be processed within 10 business days.

9. data retention

we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. when personal information is no longer needed, we will securely destroy or anonymize it.

10. data security

we implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. these measures include encryption of data in transit (ssl/tls), access controls, and regular security assessments. however, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. international data transfers

your information may be transferred to and processed in countries other than canada, including the united states, where our third-party service providers operate. when personal information is transferred outside of canada, it may be subject to the laws of the jurisdiction in which it is held. we take reasonable steps to ensure that your information receives an adequate level of protection in accordance with canadian privacy legislation.

12. children's privacy

our services are not directed to individuals under the age of 18. we do not knowingly collect personal information from children. if we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

13. changes to this privacy policy

we may update this privacy policy from time to time. we will notify you of any material changes by posting the updated policy on this page with a revised “last updated” date. your continued use of our website after such changes constitutes your acceptance of the updated policy.

14. contact us

if you have questions or concerns about this privacy policy or our data practices, please contact us:

you may also contact the office of the privacy commissioner of canada at priv.gc.ca or the office of the information and privacy commissioner for british columbia at oipc.bc.ca.