MOST CMS Terms of Service

1 About these terms

These terms govern the Bite of Balkan deployment of MOST CMS. MOST AI Labs provides and manages the service on behalf of Bite of Balkan under its service agreement with the business. Bite of Balkan owns its business accounts and decides what is published; MOST AI Labs supplies the software and acts within the authority delegated by Bite of Balkan. These terms apply to Bite of Balkan and its authorised CMS users, not to customers purchasing food. A signed service agreement takes precedence on commercial matters where it expressly differs, but cannot override applicable law, individual privacy rights or binding platform requirements.

2 The service

Features available to a client depend on its service agreement, configuration and connected-platform approvals. They may include website content, menus or catalogues, promotions, social publishing, performance reporting and read-only point-of-sale integration. A feature described here is not a promise that it is enabled for every client. MOST manages and supports the agreed service, including deployments in customer-owned accounts where agreed.

3 Accounts and authority

Access is limited to authorised business users aged 18 or older. Each user must use their own account, protect their credentials and promptly report suspected misuse. The client must keep its authorised-user list current and remove access, or ask MOST to remove it, when a person no longer needs it. A person connecting an external account must have authority to grant the requested access for that business.

4 Connected platforms

Facebook, Instagram, Google Business Profile and Clover are independent services governed by their own terms and policies. MOST uses authorised connections only for the agreed features and within granted permissions. Clients may request disconnection through MOST support or revoke access through the relevant platform where available. Disconnection may stop scheduled publishing, reporting or synchronisation. It does not automatically remove previously published content. Platform availability, approvals and continued access are outside MOST’s control.

5 Content and intellectual property

The client retains its rights in content it supplies and must have the permissions needed to use third-party material. The client grants MOST a limited, non-exclusive licence to host, copy, format, process and publish that content as necessary to deliver the agreed service. MOST retains its rights in its software, templates and other pre-existing materials, subject to the service agreement. Third-party materials remain subject to their own licences.

6 Review and responsible use

The client is responsible for approving its published content and checking its accuracy, including prices, availability, promotions, allergen information and dietary or halal claims. Where AI-assisted drafting is enabled, generated material can contain errors and must be reviewed before use. MOST CMS must not be used for unlawful, deceptive or infringing content, unsolicited communications, unauthorised access, or interference with the service or connected platforms.

7 Privacy and confidentiality

Our MOST CMS Privacy Policy explains how we handle personal information. Clients must provide appropriate notices and obtain any permissions required for information and media they submit. They must not upload passwords for connected platforms, payment-card details or unnecessary sensitive personal information. MOST and the client must respect the confidentiality obligations in their service agreement.

8 Availability and support

MOST uses reasonable skill and care in providing the service. Uninterrupted or error-free operation is not guaranteed. Maintenance, security incidents and changes to connected platforms can affect functionality. Support arrangements and any service levels are set out in the service agreement. MOST will give reasonable notice of material service changes where practicable; urgent security or platform changes may require immediate action.

9 Fees and suspension

Fees, payment dates, renewal and cancellation are governed by the service agreement. MOST may restrict access where reasonably necessary to address a material breach, a security risk, a legal requirement or a connected-platform restriction. MOST will explain the restriction and available corrective steps where lawful and practicable. Any suspension for non-payment follows the service agreement.

10 Ending the service

The service agreement governs termination and transition assistance. The client should request a content export before the agreed end date. MOST will coordinate an export of available client content in commonly used formats and explain any agreed charges, deadlines and exclusions. MOST will cease operating the client’s connected accounts and remove its access as part of offboarding. Customer-owned accounts and infrastructure are handled according to the service agreement and the customer’s instructions. Personal information is retained or deleted as described in the Privacy Policy; ending the service does not erase content already published on third-party platforms.

11 Liability

Any liability limits in the signed service agreement apply. Where that agreement does not address liability, and to the extent permitted by law, MOST is not liable for indirect or consequential loss, including lost profits, arising from the service. MOST’s aggregate liability for claims arising from the service is limited to the fees paid to MOST for MOST CMS under the affected agreement during the twelve months immediately preceding the event giving rise to the claim. These exclusions and limits do not apply to fraud, wilful misconduct or liability that cannot lawfully be excluded or limited.

12 Governing law and changes

These terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. Subject to mandatory legal rights, disputes are to be brought before the courts of British Columbia. MOST will publish revised terms with an updated effective date and notify client businesses of material changes before they take effect where reasonably practicable. Changes do not retrospectively remove accrued rights.

13 Platform commitments

MOST CMS is independently provided by MOST AI Labs. Use of Meta, Google or Clover integrations does not imply sponsorship, endorsement or a partnership with those platforms. MOST will process connected business data only for the authorised service and permitted operational purposes, subject to each platform’s applicable terms. MOST will reasonably assist Bite of Balkan with access, correction and deletion requests relating to data processed on its behalf. The business retains control of its accounts and may withdraw delegated access.

For Google Business Profile, MOST will provide a quick and easy way to end the connection. Within seven business days of receiving notice to stop managing the profile through the service, MOST will enable disassociation from its service and developer project and remove its management permissions. Account changes made by MOST or the service will be notified to the business within 48 hours. Review replies, profile changes and other actions require the business’s prior authorisation; automated actions require prior specific and express consent.

For Clover, the integration is a read-only business tool and does not replace the merchant’s point-of-sale service. MOST will not sell merchant personal information or use it for its own unrelated commercial purposes. Any separate Clover app charge, billing or cancellation arrangement must comply with the applicable Clover agreement and be disclosed before acceptance; these terms do not authorise bypassing platform billing requirements.